We believe in helping our customers as much as possible with a fair and transparent cancellation policy.
VikasCourier believes in helping its customers as far as possible and therefore has a liberal cancellation policy. Pickup cancellations will be considered if the request is made before our team has collected the parcel. Once a shipment has been picked up and dispatched, cancellation may not be possible.
In the rare case of a damaged or lost parcel, please report it to our Customer Support team within 7 days of the expected delivery date. We will investigate and get back to you with the next steps.
If you face any issue with a delivery — delay, wrong address delivery, or any other concern — please contact our Customer Support team and we will look into it promptly.
Where a refund is approved by VikasCourier, it will typically be processed within 7–10 business days. Refunds are credited back to the original payment method used at the time of booking.